Track the actions users are taking on your website

November 21, 2022

When marketing your business it’s important to interact and communicate with your audience in a way that they understand and, on platforms they actually use. In order to find this data though, you need insights into what’s working, and what’s not working.

Event tracking, sometimes known as action tracking refers to any website interaction. It looks beyond a simple web page load and delves into specifics, highlighting areas on your website that are being engaged with, and the areas that are not.

What can be tracked on your website:

Buttons clicked
Pages visited and exited
Videos played
Forms filled
Documents downloaded

Event tracking helps you to define what you’re doing well, and what you should do more of which, creates a much more strategic and effective approach.

Event tracking shows you the journey the user has been on in order to get to either a point of conversion or an exit page.

What are the benefits to event tracking?

Creates transparency
Highlights top performing keywords
Identifies the high and low-performing pages
Identifies sources of new traffic
Reveals what the ROI is from a PPC campaign

When implementing a PPC campaign for example, event tracking can be used to monitor the success of your campaign; it will measure visits to your landing page and how many of those have converted. Event tracking also helps you to fine-tune your PPC campaigns by showing you exactly where on the website a conversion has been made or perhaps, lost.

Not sure where to start?

Googles Tag Manager is a simple tool used on many websites. Rather than having to hard code into a website in order to track the events, the Tag Manager interface can be introduced to track events. It cuts out time-consuming resources of coding into every web page and helps to analyse results producing more comprehensive granular reports.

Event tracking works best when you have a specific goal, like ‘to increase the number of white paper downloads by 10%’, rather than attempting to track everything.

Some key areas of a website that should be tracked are:

Add to cart
Downloads of documents
Registrations and subscriptions
Link clicks to social media
The use of a tool that gives immediate results

Event tracking is a powerful way to see what’s helping your prospects to convert. Valuable insights are gained from tracking prospects' movements on your website. It also enables decision-making for future campaigns to be more targeted as you will have comprehensive results to reflect on.

If you need any help with event tracking, feel free to get in touch!

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